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Redefining The Plastic Surgery Experience

Faces + Concierge

Imagine a plastic surgery concierge experience where feeling your best were as important as looking your best.

The FACES + Concierge program was created by Dr. Cohen as the first of its kind personalized plastic surgery experience in Southern California. Creating an atmosphere where all of our patients feel respected and appreciated will always be a top priority and responsibility of ours. FACES + Concierge is a premium patient service designed to:

  • Give patients a personalized boutique service where the experience is as important as the beauty treatment outcome.
  • Give patients more exclusive access to Dr. Cohen and a personal FACES + Concierge providing a new standard of personal attention.
  • Give patients a new beauty process, providing a set of memorable and predictable expectations – across all of the patient touch points.

Why not spend six months reimagining your patient experience starting with parking  your car?

We planned for six months on how we could deliver a unique patient experience in a way that’s not been done before.  Dr. Cohen gathered our team together and we began to design a patient touch-point map thinking about every contact moment we have to help patients feel like they are the most appreciated patient in the world.

We identified more than 37 opportunities during your surgical care to make a great first impression every time!

We purchased designated FACES + Concierge parking spaces to make your visits more enjoyable without any hassle of finding an available parking spot. We interviewed candidates with personable qualities and professional qualifications needed to maintain the standard of being a FACES + Concierge for our patients. We also took the time to interview patients and learn from them how we can make their experience one that appeals to the patient desiring something extra. And this was just our start to define the FACES + Concierge experience.

Ever consider more exclusive access to your plastic surgeon and complimentary attendance to our acclaimed health and beauty educational seminars?

For less than a daily cup of your favorite coffee drink during the year, you may want to receive a little extra attention, like the concierge personalized assistance you may have received at one of your favorite and exclusive hotels. We made the FACES + Concierge experience available and affordable to almost any budget. Here’s a few more reasons why you may consider becoming a FACES + Concierge patient today:

  • You want more personal access to Dr. Cohen over the course of your surgical care.
  • You want VIP access to our FACES + Concierge health and beauty seminars and socials.
  • You want a designated FACES + Concierge assigned to help you and your family navigate and facilitate your entire surgical experience.

Getting started and receiving your personalized FACES + Concierge service is fast, affordable, and easy.

We made it simple and easy for you to learn more about the FACES + Concierge service and how you can get started today.

Call 858-453-7224 To Schedule An Appointment

 

Faces + Figures

 

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I have not painted for 14 years. There are good reasons. I have been busy, so I have no excuses. I am however, thrilled that I have rediscovered art.

My wife and I just returned from Provence and having been inspired by the old architecture, Corbusier, the modern art and sculpture of Louise Bourgeois, Chateau La Coste, the architecture of Ando, the art of Calder, Goldworthy…All of this art seamlessly blended with everyday life, it had value to create for the creation alone.

In any case, I picked up the book of handmade Japanese paper (Washi paper) that Sheri, my wife, bought me 3 years earlier. Using gesso, gouache, pastels, sumi ink and some collage, I began this book of paintings in November 2013 and finished on January 1, 2014.

I am sure within this art are expressions of what is happening in my life. Questions about mortality, my father’s deterioration, my family, my personal and work goals, my needs. These questions were coming into sharper focus as I approach 60. Not going to be a dry run or dress rehearsal…

In addition, there are some aspects of my work that have evolved in technique. Gentle lines, restraint and the use of white space are present. Expressions, figures and faces within figures and faces, emerging from homes, in relationship to one another are present as they have been in earlier work, but things have developed in a surprising and pleasant way.

My heroes in art, Noguchi, Clemente, Henry Moore, Giacometti, Modigliani, Keifer, and others…but, I have no formal training, just hours put into the process and a lot of encouragement to continue my work. So in part this is dedicated to those who have brought beauty into my life, this is my inspiration.

I have no real aspirations for this book or these paintings other than to know one day my children will see in them the echo of me as the true person I am. The enjoyment of creating them from my heart and subconscious has led me to want to share them with my family first and foremost, my friends, the great people I work with in my practice of plastic surgery and my wonderful patients and their families.

I hope you enjoy and find something in them for yourselves.

Steve Cohen
La Jolla California, 2014

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Steven R. Cohen, MD

cohen
Steven R. Cohen MD, FACS
Owner and Medical Director, FACES+ Plastic Surgery, Skin and Laser
Clinical Professor, Plastic Surgery, University of California, San Diego
Director, Craniofacial Surgery, Rady Children’s Hospital

From College to Craniomaxillofacial Surgeon

Dr. Cohen grew up in the Washington D.C. area and went to college at Emory University, where he majored in English and graduated summa cum laude. He was accepted as an early decision candidate at the George Washington University School of Medicine, where he graduated in 1980. Dr. Cohen trained in General Surgery at Columbia Presbyterian Medical Center in New York City and originally pursued a career in Cardiac Surgery. After his second year at Columbia, he was selected into Dr. Andrew Morrow’s Cardiac Surgery Fellowship and spent 2 years as a Clinical Associate at the National Institutes of Health in the Cardiac Surgery Branch.

While at N.I.H. Dr. Cohen saw a magnificent program on PBS on the new field of Craniofacial Surgery and changed his career path. He went on to complete his General Surgery residency at Dartmouth and received his Plastic Surgical training at the University of Pennsylvania and Children’s Hospital of Philadelphia. Dr. Cohen was honored to be accepted into a fellowship in Craniofacial and Facial Plastic Surgery with Dr. Henry Kawamoto at UCLA. Dr. Cohen was double boarded in General Surgery (no longer active) and Plastic Surgery. Dr. Cohen currently specializes in cosmetic and craniofacial surgery and brings a wealth of experience as well as a professional artistic eye to his work.

FACES + Opens in San Diego

From 1990 to 1993, Dr. Cohen founded and directed the Craniofacial Anomalies Program at the University of Michigan in Ann Arbor. From 1993 to 1999, he was Co-Director of the Center for Craniofacial Disorders at Children’s Healthcare of Atlanta. In 1999, Dr. Cohen became the Chief of Craniofacial Surgery and Surgical Director of the Craniofacial Center at Children’s Hospital of San Diego and founded FACES+TM. Dr. Cohen is very involved in the Plastic Surgical Training program at the University of California, San Diego, where he serves as Clinical Professor. In addition to founding and securing funding for the UCSD/Rady Craniofacial Fellowship, Dr. Cohen also started the UCSD Aesthetic Fellowship. In 2001, 2011 AND 2014, Dr. Cohen was selected as Teacher of the Year by the UCSD plastic surgery residents.

Innovation and Plastic Surgery

Dr. Cohen has been a major contributor to aesthetic and cosmetic surgery of the face, breast and body over the past 10 years since founding FACES+, one of the first comprehensive Plastic Surgery, Skin and Laser Centers in the U.S. Over that time, his group was the first surgical group in the world to adopt the earliest fractional laser. FACES+ has continued to innovate in both laser and minimally invasive and non-surgical care. Dr. Cohen created the FACES+ Continuum of Care concept which recognizes the major aging patterns and how they affect the different levels of the face. Dr. Cohen has developed the multi-modality approach to facial aging and has been a pioneer in the modern resurgence of fat grafting and the discovery of regenerative and stem cells in fat. His facelift, rhinoplasty, liposuction and fat grafting practice is one of the most prestigious in the country and his natural, nuanced and artistic work is respected throughout the world by his peers and by his patients.

Dr. Cohen has been very involved in innovations throughout his career and has worked with numerous biotechnology companies on new product development, strategy, business development and implementation. Presently, he works closely with Cytori Therapeutics, Inc., a leading provider of cell therapy solutions for cardiac, musculoskeletal and soft tissue disorders and travels throughout the world in this capacity.

Patient and Peer Recognition

Dr. Cohen has written over 150 articles for the medical literature and served on the editorial board of Plastic Reconstructive Surgery, the Annals of Plastic Surgery, and the Cleft Palate-Craniofacial Journal. Currently, he is on the editorial board of Aesthetic Plastic Surgery. For 9 of the past 11 years, Dr. Cohen has been named by his peers as one of the Best Plastic Surgeons as reported in San Diego Magazine. Previously, he had been recognized by the Atlanta Journal and Constitution as one of the Best Plastic Surgeons in Atlanta. He was cited in 2001-2013 as one of the nation’s Top Doctors by Best Doctors, Inc. and in 2004-2013 by Castle Connolly as one of the Top Doctors in America. In 2011 he was selected as one of the top plastic surgeons in the U.S. by the U.S. News and World Report. Dr. Cohen was voted by the San Diego Union-Tribune Readers Poll as “San Diego’s Best” Cosmetic Surgeon in 2008.

Dr. Cohen is an elected member of the Cosmos Club in Washington, D.C. which elects as members “individuals in virtually every profession that has anything to do with scholarship, creative genius or intellectual distinction.”

Dr. Cohen is known throughout the world for his contributions in the treatment of children with facial deformities and his work in helping to pioneer new regenerative cell therapies in both his own specialty as well as in Orthopedic Surgery and Sports Medicine as well as in Cardiology. He is the inventor of one of the first internal distraction systems, the MID system, and holds a patent on the Macropore biodegradable distraction device. He helped develop a number of other new surgical techniques in conjunction with Macropore Biosurgery, Inc. and Stryker Leibinger, Inc. Dr. Cohen was first in the world to treat infants with Pierre Robin with distraction and this has become the procedure of choice to prevent the need for tracheostomy in these little children. Along with Dr. Meltzer, their Craniofacial team at Rady Children’s Hospital, were the second group in the world to perform endoscopic craniosynostosis surgery, which has become an important option of care in patients with sagittal synostosis. He was formerly on the executive boards of the American Society of Craniofacial Surgery, the American Society of Maxillofacial Surgeons and the American Cleft Palate-Craniofacial Association. Dr. Cohen was a founder of the Cell Society, an international organization dedicated to educating physicians and the public on emerging treatments in Regenerative Medicine.

Sharing Knowledge & Caring For Children

Dr. Cohen has been an invited speaker throughout the United States, Europe, Asia South America and Australia and is an honorary member of the Royal College of Australian Surgeons. He has been an invited surgeon to a number of centers, including Johns Hopkins, Stanford and UCSF to demonstrate and teach surgical techniques. Dr. Cohen has lectured and operated throughout the world demonstrating new surgical techniques in Regenerative Surgery, most recently in Korea, Japan, Hong Kong and Spain.

Dr. Cohen devotes a significant amount of his time to taking care of children with facial deformities such as cleft lip and serious craniofacial skeletal malformations. Dr. Cohen and his wife are involved with a number of charities, including Fresh Start Surgical Gifts, where he has served on the Advisory Board and received the 2004 Founder’s Award for his work on children and in 2009 and 2013, the Outstanding Physician of the Year Award. Dr. Cohen and his wife, Sheri, also have supported the Contemporary Museum of Art in La Jolla and the Timken Museum of Art in San Diego and have helped to lead a fundraising campaign to benefit the Center for Neuro-Craniofacial Surgery at Rady Children’s Hospital of San Diego, having been one of the first physicians at Rady to become part of the Circle of Care. Dr. Cohen is also an avid supporter of Fresh Start Surgical Gifts and along with its founder, Dr. Dennis Nigro, created the Fresh Start Center at Rady Children’s Hospital.

In 2011 Dr. Cohen was awarded a United States Senate Certificate of Commendation from Diane Feinstein for his work with children and in 2001, he received a Health Care Hero Award and a Special Certificate of Congressional Recognition for his work with Fresh Start.

An Artist: In & Out of Operating Room

Dr. Cohen began painting in 1984 when his wife bought him paints. His earliest work focused on portraiture and human expression. From 1984 to 2000, Dr. Cohen painted and sculpted, exhibiting and selling his work in Hanover, New Hampshire, Philadelphia, Pennsylvania, Atlanta, Georgia and La Jolla, California. After a 14 year hiatus, in November of 2014, Dr. Cohen began a new series of work of mixed media on handmade Japanese paper (Washi).

Testimonials

Dorothy

A mother does what’s best for her kids – little did I know it would become one of the best decisions I’d make for myself. My three daughters required corrective nose surgery and that’s how I met Dr. Cohen. In time, I opted to receive cosmetic surgery for myself. Shortly after my surgery, I was running at Mt. Soledad, fell, and had to go to the emergency room at a local hospital room to repair a nasty cut on my face. I asked the attending physician if I could call Dr. Cohen and have him take a look. Within minutes, Dr. Cohen made me a priority, visited me in the emergency room, and gave me stitches (you can’t even tell I was ever hurt). The exclusive access I have to Dr. Cohen is unlike any other care I could receive elsewhere.

Fran

Dr. Cohen restored my confidence and health from an earlier horrendous plastic surgery experience performed by another doctor. I was left with a disfiguring scar on my neck and scarred by the entire experience. Dr. Cohen gave me back my confidence, trust, and satisfaction with a new standard of plastic surgery care.

Kori

Dr. Cohen made ME feel ME again. I arrived at FACES +, somewhat overweight, not feeling great about myself, and a busy wife and mother to my three children. What I found unique about my experience, besides being so happy with the results of my surgery,  with Dr. Cohen – he gave me self-confidence with his words before my surgery and that was as important as the confidence I gained after my surgery.

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